Shipping policy

Shipping Policy

Thank you for shopping at Jolucky!

1.  Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation. We do not ship on weekends or public holidays.

2.  Shipping Methods & Delivery Times
We currently offer international shipping to most countries via standard tracked mail:
- Processing: 1–3 business days
- Transit Time: 10–25 business days, depending on destination country and customs clearance.
Please note that delivery times are estimates and may be affected by customs delays, local postal service disruptions, or public holidays.

3.  Shipping Costs
Shipping costs are calculated at checkout based on your order total and destination.
- Standard shipping rate: Shipping costs are calculated based on the actual weight, destination, and shipping service rate applicable at the time of your order. The exact amount will be displayed at checkout before you complete payment.
- Free shipping is available for orders over $79.

4.  Tracking Information
Once your order ships, you will receive a confirmation email with a tracking number and link to track your package. Tracking updates may take 2–5 business days to appear after the package leaves our facility in China.

5.  Customs, Duties & Taxes
All orders are shipped from China. Buyers are responsible for any customs duties, import taxes, or brokerage fees that may apply in their country upon delivery. These fees are not included in the product price or shipping cost.
We are not responsible for delays caused by customs procedures.

6.  Shipping Restrictions
We currently do not ship to the following countries/regions: None at this time.
If you are unsure about import regulations in your country, please check with your local customs office before placing an order.

7.  Lost or Delayed Packages
If your package has not arrived within 30 business days after shipping, please contact us at 626682464@qq.com with your order number, and we will assist you with locating the package or filing a claim with the shipping carrier.